How do I care for my pleated garment?
It is very easy, just follow the care/wash instructions carefully. The number one rule is NOT to tumble dry, iron, bleach the pleated garment to maintain pleat’s longevity.
How do I wash the pleated garment?
If you have time, hand wash will be the best! Otherwise, put the pleated garment into a laundry bag and do minimum cold machine wash. After wash, dry in shade and avoid direct sun light.
Where are your pleated garments made?
We pleat and made in North London. Pleat factory and garment making factory is very near to each other. We source and made everything locally to avoid unnecessary carbon footprint.
How long does it take to make a garment?
Usually it takes about 2 weeks. Unless there is some unexpected delay or circumstances, then it might be up to 3 weeks. Sometime it might be quicker than two weeks, it depends on our factory’s schedule.
When can i expect to receive my order?
UK orders - after you have received a shipment confirmation, your order will arrive within 2-5working days
International orders - after you have received a shipment confirmation, your order will arrive within 4-10working days, depending on the courier.
What is the return and exchange policy?
Product may be returned within 14 days from the delivery date: in their original condition and packaging (not worn, with tags and everything!) Please email us directly to arrange for a return.
We do not offer exchanges. If you would like a different colour or style, please return and place a new order.
Can i cancel or modify my order?
Unfortunately we are unable to amend the order once it has been placed.
If you'd like to cancel your order, please email info@cahaya.studios.com as soon as possible with your order number. Please note that an order cancellation cannot be guaranteed, it is up to our team to investigate whether it has been shipped or not and let you know the feasability.
Do you ship internationally?
Yes we do!
How does sizing work?
Please refer to our size guide for sizing. If you still not very sure about the sizing, feel free to contact us.
How do I contact customer service?
You could email us anytime at info@cahayastudios.com and we will get in touch with you as soon as possible.
How sustainable for your production process?
Please visit our sustainability page for more information on our commitment to brand sustainability and ethical production.
FREQUENTLY ASK QUESTIONS